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FAQs

Contact : 
Customer Service Email:  
Contactus@ilivelively.com

ORDER:
How secure is my personal information?
Live Lively adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What forms of payment do you accept?
We accept all major credit cards along with ApplePay! 

Can I cancel my order?
You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items!

SHIPPING:
Do you ship internationally?
No!

What shipping carriers do you use?
We choose USPS, UPS, or FedEx. We will select the best carrier for specific items to make sure your package arrives on time.

How long does it take to process my order?
Once payment has been made, 99% of all orders leave our store within 2-3 days.

How long does shipping take?
Our average shipping time is 3-10 business days depending on your location. 

DELIVERY:
How do I track my order?
We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.

Are all my items shipped together?
It depends on the products you ordered. Since we operate multiple fulfillment centers so sometimes your items may come with different packages.

RETURNS:
What is your return policy?
You are fully covered and protected by our 30-Day Return Policy!

What do I do if I receive a defective product?
If there’s some sort of manufacturing defect, let us know within 15 days of receiving your item, and we’ll send you a replacement.